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Tenant Resources

Tenant Rights & Responsibilities

Tenants who reside in a market or rent-geared-to-income unit are protected by the Landlord and Tenant Board, an agency of the Government of Ontario under the Residential Tenancies Act, (2011).

All households in receipt of a rent-geared-to-income subsidy have responsibilities to obtain and retain their subsidy. These responsibilities are outlined in the Housing Services Act, (2006) and are explained in detail during the move-in process.

Tenant Insurance

All new or transferred tenancies have a mandatory requirement for tenant insurance coverage.

Proof of insurance coverage is required prior to moving into a unit. This protection will ensure as a tenant, you and your family are protected from fire, flood, theft, or water damage to your possessions.

Coverage Assistance

Part or all of your fees may be able to be included as part of your shelter allowance under Ontario Works (OW) or Ontario Disability Support Program (ODSP). Speak with your case manager for more details.

Annual Income & Asset Review for Subsidized Tenants

Annual Requirement for Subsidized Tenancies

Tenants who reside in rent-geared-to-income (RGI) unit are responsible to complete an Annual Income & Asset Review. Your review will be mailed to you no later than 60 days prior to the due date of the review.

In addition to completing the Annual Income & Asset Review package, you are also required to submit accompanying documentation such as income tax returns, pay stubs and/or income statements. If you are unsure of of what documents you need to submit with your annual review, please contact your Property Manager or a Customer Services Clerk.

It is important to complete your Annual Income & Asset Review prior to the due date to ensure the continuation of your rent-geared-to-income subsidy.

If you require a copy of the Annual Income & Asset Review Package, download the copy applicable to you:

Tenant Handbook

The Community Housing & Development Tenant Handbook provides you with valuable information as a new tenant. You will find information related to your rights and responsibilities as well as guidelines and policies that our organization follows to ensure that you have a safe, affordable place to call home.

View the Tenant Handbook or pick up a hardcopy in person at 180 Brock Street.


Pest Control

Pest management an on-going priority within our housing communities. Our operations team is well trained in managing pest related occurrences through effective awareness programs, preparations and treatments.

Pests include:

  • Cockroaches
  • Bed bugs
  • Rodents
  • Ants
  • Pigeons

Pest prevention begins in your home. Ensure your home is maintained and contact your Property Manager if a pest is spotted. We conduct regular inspections of common area and apartments.

Reporting a pest will not put your tenancy in danger, and we may be able to help you properly prepare your home for treatment if you need assistance in doing so.

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