Key duties and responsibilities include:

• Administer rental processes including unit showings, offers, and lease signings.
• Monitor tenant accounts and ensure accuracy of financial obligations including rent, maintenance, and arrears.
• Negotiate and manage repayment agreements for tenants in arrears.
• Assess and determine rent-geared-to-income subsidy eligibility monthly and annually.
• Conduct interviews and gather documentation for social housing eligibility assessments.
• Investigate complaints or concerns related to social housing eligibility.
• Provide proactive social supports to tenants to maintain successful tenancies; refer individuals to appropriate internal/external resources.
• Address tenant issues and social challenges with empathy and professionalism.
• Coordinate and oversee property maintenance, including inspections and contractor management.
• Engage with community agencies to implement neighbourhood-level initiatives.
• Conduct home visits to assess tenancy risks and create action plans to avoid eviction or subsidy loss.
• Maintain detailed and accurate records of tenant interactions and decisions.
• Attend Landlord and Tenant Board hearings and enforce eviction orders when necessary, including coordination with the Sheriff’s office.
• Prepare vacant units and conduct minor repairs when required.
• Participate in an on-call emergency rotation.
• Follow and promote all DSSMSSAB Health and Safety procedures.
• Proficient in Microsoft Word, Excel, and Outlook.
• Bilingualism in English and French is considered an asset.
• Knowledge of the Occupational Health and Safety Act and associated responsibilities.
• Perform other duties as required.