Key duties and responsibilities include:

• Complete participant applications for financial assistance. This may include participant agreements, collateral investigations, maintaining case records, updating both financial and participant information.
• Provide guidance, direction and referral to assist participants in developing and achieving action plan goals.
• Utilize the Social Assistance Management System and other computer systems to support the input of applications and program information.
• Conduct initial interviews to collect necessary applicant information and appropriate documentation to determine client eligibility.
• Conduct employability screening of participants; identify applicant strengths and barriers, and the impact on applicant employability.
• Provide a coordinated response to participant action plans and their progress utilizing participation agreements, meeting regularly, and acting as an internal and external liaison.
• Monitor ongoing financial eligibility through collateral information and periodic review of participant circumstances.
• Complete home visits as required.
• Maintain current knowledge of regulations, policies and procedures.
• Establish and maintain a network of community partner agencies and resources.
• Participate and engage with various community group initiatives, as directed by the Unit Manager.
• Attend staff and other meetings as requested by the Unit Manager.
• Maintain a working knowledge of the Occupational Health and Safety regulations, Worker responsibilities, and organizational health and safety policies and procedures.