Key duties and responsibilities include:

• Provide general customer service support to clients, tenants and community members seeking information regarding Social Service Programs and Partner Agencies; assist in the completion of relevant applications and documentation.
• Utilize Social Services or other mandated computer systems available to input the intake and other applicable information.
• Maintain ongoing direct communication with clients, tenants or families regarding their case status with Social Services.
• Responsible for the completion of initial inquiries or intakes; receiving supporting documentation and scheduling follow up appointments as designated by Social Services or as required by legislation.
• Conduct routine office administrative tasks; respond to telephone inquiries, address guest and visitor inquiries, assist customers with their needs.
• Respond to calls regarding work orders; input work orders and documentation into software for required maintenance as directed.
• Respond to and resolve applicant inquiries subject to review by applicable staff member.
• Prepare monthly and yearly rent-geared-to-income documents;
• Support the annual tenant review process;
• Prepare former customer accounts for review;
• Collect deposit slips;
• Provide support on collateral investigations, maintain client/tenant records, update both financial and participation information.
• Verify and process income statements subject to the review of applicable staff member.
• Assist in monitoring ongoing financial eligibility by receiving collateral information.
• Assist in ensuring that all appropriate records and documentation are current and accurate.
• Maintain a current knowledge of regulations, policies and procedures necessary to use the documents and computer systems.
• Assist clients, tenants, or community members with access to technology and other resources available.
• Assist in the coordinated and unified response to meeting the participant action plan.
• Provide reception and filing support as required.
• Maintain a thorough working knowledge of the Social Services’ health and safety policy & procedures and applicable Provincial legislation listed therein.
• Perform other related duties as required.